Privacy Policy

Overview

This privacy policy describes how FreedomKeys Investments (operated by Anik Sircar) collects, holds, uses, transfers, discloses and otherwise processes personal information. It applies to information collected through our website, online forms, email, telephone calls and any other interactions with our business.

By using our services or website, you consent to us collecting, maintaining, transferring, using, processing, holding and disclosing your personal information in the manner described in this policy.

What is personal information?

When used in this policy, "personal information" has the meaning given to it in the Privacy Act 1988 (Cth). In general terms, it is any information that can be used to personally identify you — including your name, address, telephone number, email address, and profession or occupation.

What information do we collect?

We may collect any of the following information if you are a current or prospective client, or if you visit our website or make an enquiry:

• Contact details (name, address, telephone number, email address)
• Financial information including assets, liabilities, income and borrowing capacity
• Desired property ownership details and investment goals
• Details of properties sold or acquired by you
• Website usage data collected via cookies and tracking technologies including Meta Pixel

How do we collect your information?

We collect your personal information directly from you wherever possible — through our website, booking forms, email, phone calls and in-person conversations. We may also collect information from third-party sources including:

• Public databases such as NSW Land Registry Services and Australia Post
• Referrals and recommendations from existing clients
• Meta (Facebook/Instagram) Pixel tracking on our website
• GoHighLevel CRM platform used to manage client communications

Why do we collect your information?

We collect and use your personal information to:

• Provide buyer's agent services and facilitate property purchases
• Keep you informed throughout the property search and acquisition process
• Comply with real estate regulations and applicable Australian legislation
• Send you relevant marketing communications (with your consent)
• Improve our website and services through analytics
• Respond to enquiries and resolve complaints

Direct marketing

We may send you direct marketing communications about our services that we believe may be of interest to you — via email, SMS or other channels — in accordance with the Spam Act 2003 (Cth). Every communication includes an opt-out mechanism. You can also request removal from our mailing list at any time by contacting us directly.

Cookies and website tracking

Our website uses cookies and tracking technologies — including Meta Pixel — to understand how visitors interact with our pages, measure traffic patterns and improve our online experience. Cookies do not collect personally identifiable information on their own. If you prefer not to receive cookies, you can adjust your browser settings accordingly.

Please be aware that internet transmissions are inherently insecure. Any information you transmit to us online is done at your own risk.

Who do we share your information with?

We do not sell your personal information. We may disclose it to:

• Our team and authorised personnel for the purposes of delivering our services
• Property managers, conveyancers, mortgage brokers and other professionals involved in your transaction
• Government bodies and regulators where required by law
• Our accountants, lawyers and advisors
• Third-party platforms such as GoHighLevel (CRM) and Meta (advertising)

We will not disclose your personal information to entities located outside of Australia.

How do we keep your information secure?

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes secure cloud-based systems, access controls, reputable hosting providers and regular security reviews. We retain personal information for a minimum of 3 years in accordance with our obligations.

Accessing or correcting your information

You may request access to or correction of your personal information at any time by contacting us. We will respond within 14 days and endeavour to provide or correct the information within 30 days. In limited circumstances we may be unable to provide access — we will explain why in writing if that is the case.

Contact our Privacy Officer

For any privacy-related enquiries, requests or complaints, please contact:

What if your complaint is unresolved?

If we are unable to resolve your complaint to your satisfaction, you may refer it to the Office of the Australian Information Commissioner:

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.